By booking or participating in a tour and any related products or services (a “Tour” “Villa” or “Yacht”) with BeeYond Vacation Inc. dba BeeYond Travel, a New York company (“BeeYond Travel”, “BeeYond Vacation Inc.” or the “Tour Operator”, you (“you”, “client” and “your”) means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them as the context requires, agree to these Terms & Conditions (the “Terms”).
To secure this booking, a payment of 50% of the grand total is due within 2 days of confirmation of intention to book properties with “Booking Request” option. If booking properties with “Instant Booking” option, a payment of 50% is due at time of booking.
Any and all amounts payable, whether they be a second partial payment or the grand total, must be fully settled 60 days prior to arrival. If that date has already passed, then payment must be fully settled within 1 days of confirmation of intention to book for properties with “Booking Request” option or at time of booking for properties with “Instant Booking” option.
• PAYMENT METHODS:
Credit Cards, Checks, Wire Transfers.
• CONTACT DETAILS & LOGISTICS:
Route and any other specific information will be disclosed in a separate document.
The total number of occupants will not exceed the quoted number unless agreed in writing prior to departure.
• INDEMNITY & LIABILITY:
The “Client” is responsible for their own travel/health insurance. The “Tour Operator” shall not be held responsible in any way for accidental injury, death or damage/loss to personal effects of the “Client”. If, due to circumstances beyond the “Tour Operator” control, such as flood, fire, hurricane or other damage, and as a consequence unable to honor this agreement, the deposit and advanced payments shall be fully refunded provided said damage was not the fault of the “client”. The “client” is responsible for all damages excluding wear and tear, and including those which exceed the deposit amount.
The cancellation penalties are as follows:
• 50% of paid prepayments refundable when canceled 60 days before arrival or earlier.
• Cancellations received 59 days or less prior to check-in are Non-Refundable
We strongly urge you to take Trip Cancellation Insurance.
• SECURITY DEPOSIT:
If required, a security deposit must be paid upon check-in directly to the owner, as a guarantee for possible damages and/or extra charges which are not included in the rental price. Should the damage exceed this amount, “BeeYond Travel” has the right to ask for the full amount of damage to be paid in full. If this amount will be paid by credit card, an additional 3% credit card commission fee will be added to the damage amount. This deposit will be refunded at check out by the Owner upon satisfactory inspection of the villa.
• ELECTRIC CONSUMPTION:
Electricity consumption is generally included in the rental cost. This information is detailed in the property description. Alternatively, some properties have a certain allowance of electricity included in the rental. Where a property has an electricity allowance included (e.g. 400kw per week), any excess above this consumption level will be calculated and the additional amount will be charged on the credit card on file + 3% credit card fees (e.g. consumption of 453kw = 453 – 400= 53 x $ 0.5 = $ 26.5 + 0.80 = $ 27.30). Should a charge apply for electricity this will be taken only for the extra consumption after the allowable amount of electricity has been exceeded (see example above). A meter reading will be taken at check-in and check-out to verify the usage of those properties with electricity allowance.
The Owner or his representative reserves the right to enter the property for essential maintenance works (garden, swimming pool, etc.).
The “client” is responsible for his/her behavior while occupying the property. Should the “client” fail to behave in a civilized manner, the owner or his representative has the right to ask the “client” to leave immediately. The “client” will be financially responsible for all damages caused while on the property. Should the “client” be asked to leave, the “client” will lose any right to a reimbursement. Any damage amount will be deducted from the security deposit. If the amount of damage(s) is higher than the security deposit, “client” must pay the difference.
• BUILDING WORK:
Even though you are on holiday, the locals are not and on rare occasions building work might commence without any prior warning near to a property. Whilst we have no control over this, if advised, we will endeavor to intervene to halt it. Naturally, if we are made aware of any nearby building work we would always try to advise you in advance of your holiday.
• HOW TO REPORT COMPLAINTS:
The description of the properties listed on the website are accurate and are made in good faith, “BeeYond Travel” makes every effort to minimize any description errors but cannot be held responsible in any way for omissions, changes “BeeYond Travel” is not aware of. If the client has a complaint about the property/service, he/she should inform “BeeYond Travel” immediately at +1-646-205-3079 or +39-0832-1827366 and confirm in writing at email@example.com detailing the problem within 24 hours. Complaints will not be considered unless this procedure is observed.
• COMPLAINTS VERIFICATION PROCEDURES
The “Tour Operator”, and/or the Owner reserve the right to inspect the property or the whereabouts of the service provided to verify the complaint. All reasonable attempts to rectify the problem will be made by “BeeYond Travel”, or the Owner. If it is deemed by “BeeYond Travel” that the property/service falls short of that advertised, “BeeYond Travel” reserves the right to offer the client a similar property/service of similar value. This will be governed by the availability calendar. If the price of an alternative accommodation/service is lower than the price of the booked villa/service, “BeeYond Travel” will refund the client the difference between the initial price and the rate of the alternative accommodation. Should the “Client” accept this exchange, no additional compensation can be requested by the “Client”. If no alternative property/service is available, “BeeYond Travel” will refund the remaining rental/service amount for the remaining days not taken or for the service not consumed. Under no circumstances will “BeeYond Travel” pay hotel or other accommodation costs. If a “Client” leaves a property or does not start the service without giving “BeeYond Travel”, the possibility of verifying the reason for the complaint, the “Client” will not have the right to claim any compensation, for loss, or injury to personal feelings after the checkout. The “Client” who chose to leave the property or to not start a service before the established end date due to personal reasons, and not due to a particular condition of the villa, will not receive any reimbursement or compensation.
• COMPLAINTS EXCLUSIONS
“BeeYond Travel” will not consider a “Client” complaint one that is out of the control of “BeeYond Travel” such as but not limited to adverse weather conditions, earthquakes, possible distinctive smell caused by organic fertilizer, stings or presence of insects. “BeeYond Travel” cannot be held responsible for any shortcomings or interruptions to the water, Internet, WiFi, gas or electricity supply, nor for damage to the pool filtration pump and for all events out of “BeeYond Travel” or the owner’s control. All reasonable attempts will be made to recover these services.
• CANCELLATION POLICY
The cancellation penalties are as follows: • 50% of paid prepayments refundable when canceled 60 days before arrival or earlier. • Cancellations received 59 days or less prior to check-in are Non-Refundable We strongly urge you to take Trip Cancellation Insurance.
• ARRIVALS & DEPARTURES:
Check-in time is normally between 17.00 and 20.00. Check-ins after standard hours are possible but will be subject a late check-in fee as follow:
$80.00 for check-ins made from 8:00pm to 10:00pm
€150.00 for check-ins after 10:00 pm
The above-mentioned fees exclude any pre-scheduled flight arrival times and agreements to be communicated in writing at the time of booking. Upon arrival, the “client” must show the booking confirmation which will have details of all the members of the party. If there is any substitution of persons during the stay, this should be agreed in advance and in writing by “BeeYond Travel”, otherwise, the whole party will be asked to leave due to strict regulations mandated by the local Authorities. In which case the client will not be entitled to any reimbursement or compensation. The clients must depart before 10.00am, after returning the house keys and allowing the owner or his representative to inspect the condition of the property.
Cleaning fees vary from property to property. Upon arrival, the client will find the property in a clean and tidy condition. Any cleaning fees are clearly listed at the time of booking. Cleaning of the cooking facilities, crockery, cutlery, kitchen corner/kitchen/kitchenette and the removal of rubbish is “client” responsibility and it is not included in the final cleaning. If “client” neglects the cleaning, we are obliged to charge you an additional amount to compensate the owner for his additional costs.
• PETS POLICY:
The majority of our villas will allow small pets up to 25 pounds (11.5 Kilos). The small pets policy requires a small fee of $140.00 selectable at time of booking to cover professional clean-up upon check out. If the property booked, features a pool, the pets fee will be increased to $420. If you do not see the “Pets Cleaning” available at the time of booking we ask that you check with us before making a booking.